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 Welcome to our online shopping guide. It is full of useful pieces of information for experienced and uninitiated online shoppers! We want your home-shopping experience to be as simple as possible. Our online store The Bear Garden website allows you to browse through our huge range of bears, gollies and animals. If something catches your eye, you can then make an adoption without even having to pick up the phone or visit us! Sounds simple? Well it is! All you do is pop the item(s) into your shopping basket and go to the secure checkout! Or, if you want to browse some more, you can keep the bear in your basket and keep on looking! Online shopping basket A shopping basket allows you to select items while browsing our website. These items are remembered, so that the customer can recall what has been selected and make any changes (e.g. alter the quantity of an item selected). The shopping basket is displayed at the payment page to allow customers to confirm their selections and even print off a hard copy. Shopping baskets are unique to each customer to ensure privacy. Shopping baskets function by using cookies. These must be turned on if the online basket is to work. Please note that there is a link to your shopping basket at the top of every page. Security When making a purchase online, it is important to know that you are in a secure area. So how do you know when you are in a secure area? Well, at the bottom of your internet browser you will see a small padlock. When a page is unsecure the padlock is open like this: When a page is secure the padlock is closed. How secure is online shopping? There are numerous encryption technologies in current usage. These are used to protect a customer's credit card number while in transmission from their web browser to the online store's web server and payment gateway. For more information, read the Secure Socket Layer (SSL) definition. (Not sure if this is useful anymore) (Any sort of security logos etc. can go in here) Additionally, we are approved by ShopSafe for shopping security.  The Bear Garden Guarantee We like our customers to be happy! So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden UK Limited guarantees that all items offered for sale on this website are in perfect condition. We include all boxes, bags and certificates where provided by the manufacturer. Returns If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates. Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing. Layaway How about spreading the cost of your purchase over three months? We offer three months interest-free layaway on all items over £50. This can be arranged online or by either supplying us with cheques (two of which are post-dated) or credit card details over the telephone. Items are then shipped once full payment has been made. Club discounts do still apply on layaways. Further information For further information about shopping online, you can always drop us a line at bears@beargarden.co.uk or call us on +44 (0)1483 302581. | |
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